2016/03/27
The Company
Ibex Insurance Services Limited is an international insurance broker established in 2000.
Ibex is a coverholder for Lloyd's of London, the world's leading insurance market but does not work exclusively with Lloyd’s. Ibex also works with many other leading insurers in order to offer clients a wide range of products which meet most general insurance needs. Ibex Insurance is fully authorised and regulated by the Financial Services Commission in Gibraltar and is also a member of the Gibraltar Insurance Association.
Understanding the needs of expatriate clients living in Portugal and Spain and providing a full service in the English language from point of sale, through all documentation and to payment of a claim has been key to the success and growth of Ibex over the years. As a result we have rapidly expanded to become one of the largest insurance providers for expatriates based in the Iberian Peninsula and a leading provider of domestic motor insurance in Gibraltar and Portugal.
This has been accomplished as a result of our high quality cover, competitive rates, innovation and of course the continued support of our agents.
As mentioned above, Ibex does not only work in the expatriate market. Since 2005 Ibex has also looked after the insurance needs of many Gibraltar residents and through an association with the Automóvel Club de Portugal, a growing number of Portuguese nationals as well.
The Head Office is located at 68 Irish Town in the historic quarter of Gibraltar. This 100 year old building has been restored to its former glory and was awarded a Gibraltar Heritage Award.
Ibex policies can be accessed through many channels, all of which offer the same competitive price.
Agents and brokers
Ibex has an unrivalled network of over 200 agents and brokers located in expatriate communities throughout the Iberian Peninsula, Mallorca and Tenerife. All are highly trained insurance professionals who can provide quotes, issue new policies, renew existing policies and help with claims. They are directly supported by a team of Ibex Business Development Managers.
Ibex branches
Ibex has 9 offices in Spain, 2 in Portugal and 1 in Gibraltar.
Ibex Call Centre
Clients can transact business with agents, brokers and Ibex offices over the phone, but they can also use the Ibex Call Centre if this is more convenient. The Direct sales team are able to deal with all your enquiries by telephone, internet or email.
On-line
For some products you can obtain quotes on-line and “click and buy” through our website.
The Ibex Group
Ibex Group consists of three main operating divisions.
Ibex Insurance Services Limited
An international insurance broker with its Head Office in Gibraltar. It is a Coverholder for Lloyd's and policies are underwritten by Lloyd’s and other major regulated and authorised insurers.
Ibex Insurance Services Limited, Sucursal en España
Ibex Sucursal en España is the branch operation of Ibex Insurance in Spain and is licensed to operate in Spain as a “Correduría” (Insurance broker). The Ibex Sucursal is fully authorised by the Dirección General de Seguros y Fondos de Pensiones (DGSFP).
Ibex Insurance Services Limited, Sucursal em Portugal
Ibex Sucursal Portugal is the branch operation of Ibex Insurance in Portugal and is licensed to operate in Portugal as a “Corretor de Seguros” (Insurance broker). The Ibex Sucursal is fully authorised by the Autoridade de Supervisão de Seguros e Fundos de Pensões (ASF).
Our Partners
Lloyd’s
Lloyd’s of London grew from humble beginnings in a coffee house in 1688 and has been a pioneer in insurance over the past 300 years, to become the world’s specialist insurance and reinsurance market.
Lloyd’s is not a company, it’s a market where members join together as syndicates to insure risks, bringing together an outstanding concentration of underwriting expertise and talent. It is often the first to insure emerging, unusual and complex risks.
Lloyd's enjoys strong financial security supported by excellent ratings. Visit www.lloyds.com for more information.
Tokio Marine Kiln
Kiln was founded in 1962 by Robert Kiln, a leading reinsurance pioneer and went on to become one of the largest agencies trading in the Lloyd's market. Founded in 1879, Tokio Marine is one of the largest insurance groups in the world and is recognised as Japan's oldest insurer.
With a relationship spanning more than 50 years, in 2014 they formed Tokio Marine Kiln; a leading provider of specialist and corporate insurance to the Lloyd's and company markets.
In 2008 Kiln acquired a minority shareholding in Ibex Insurance Services Limited and our ongoing relationship with Tokio Marine Kiln is a testament to our high standards. We work closely with specialist underwriters at Tokio Marine Kiln continuously looking at ways to develop and improve the products we offer you.
Tokio Marine Kiln benefits from exceptional financial strength, with Standard & Poor's ratings of A+* attributed to its Company platform and a Lloyd's Market rating of A+** applying to the four managed syndicates. This provides excellent financial security for policyholders as well as capital efficiency for members.
Tokio Marine Kiln is an acknowledged leader in each of the seven main business areas in which it operates: Specialist Property, Liability & Motor, Corporate Property & Liability, Construction, Marine & Enterprise Risk, Aviation & Space, Accident, Health & Life and Reinsurance and has customers in more than 130 countries.
In addition to the UK, Tokio Marine Kiln has offices in Hong Kong, Singapore, China, Netherlands, Italy, Spain, France, Germany, Belgium and Brazil.
* correct as at September 2015. ** correct as at July 2015.
Iberian Claims Service S.A.
ICS provides claims solutions to insurers for risks located or occurring in Spain, Portugal and Gibraltar. They are also appointed by Ofesauto, the Motor Insurers Bureau of Spain, as the 4th directive and green card representatives for Lloyd's of London in Spain. ICS has settled over €80 million in claims to clients over the past 10 years.
